For professionals
Refer a Participant to Careable — Melbourne and Victoria
- Acknowledged within one business day
- Capacity answer within two business days
- First-week status note
Referrals are handled by our leadership team on 1300 332 433 or cx@careable.com.au.
What referrers need to know
Hospital transitions. We have supported discharges from Austin Health, Northern Health and St Vincent's Melbourne into our SIL homes and in-home supports. Our Heidelberg Heights home is five minutes from the Austin Hospital.
What we can consider now:
psychosocial disability, complex daily-living needs, step-down from PARC or SECU, participants with a behaviour support plan (we're registered to implement behaviour support plans), 1:1 to 1:3 support, sleepover or active-night overnight support.
If our current homes aren’t the right fit, ask us. We work with SDA providers and local real estate agents and can set up a new shared home for a participant or small group.
What we're not the right fit for:
participants who need wheelchair access, hoisting or a fully accessible bathroom in SIL. We'll say so straight away and, where we can, point you to someone who is.
After placement: you and the family receive a written first-week status note — how the person has settled, what routine is in place, and anything we're working on.
Current SIL vacancies: Heidelberg Heights (women, 1 room) · Macleod (men, 1 room) — see profiles.
Our commitments to referrers
- Every referral, enquiry and SIL enquiry acknowledged within one business day.
- A clear answer on capacity within two business days — often the same day.
- Referrals handled directly by our leadership team — call 1300 332 433 or email cx@careable.com.au.
- A written first-week status note to the family and the referrer for every new placement.
- Discharges supported from Austin Health, Northern Health and St Vincent’s Melbourne.
For Support Coordinators
Careable works with support coordinators across Melbourne and Victoria to provide the right supports for participants — including SIL, Hospital to Home transitions, psychosocial disability support, in-home care, community access, community nursing and behaviour support plan implementation.
How to refer
Submit a referral form
Complete our online referral form with the participant's first name, your details and the service you are referring for. No NDIS number required at this stage.We acknowledge and review
We assess suitability based on our current capacity, the participant's needs and our service areas in Melbourne and Victoria.We contact you
We reach out directly to discuss the referral, request any further information and confirm next steps.
What information helps
- Participant's first name
- Service type being referred for
- A brief summary of the participant's needs
- Your contact details as the referring professional
Please do not include NDIS numbers in the public referral form.
Tools that save you time
Check whether a plan lasts with the planner, or cost a SIL roster or see what a budget covers.
Or see the price limit for a respite or STA stay.
Preparing a respite referral? Use the STA referral checklist.
Free · No login · Nothing stored · Built on the 2026-27 price limits
- NEW
Respite and STA cost
Got a respite referral? See a price-limit estimate before you ask for quotes.
- You enter
- Dates and times, ratio, overnight type
- You get
- A price-limit estimate, day by day, with every assumption shown — public holidays included
SIL roster of care
What does a 24-hour roster cost, and how much support does the SIL funding cover?
- You enter
- The house, the shifts and the staffing — or just the budget
- You get
- Hours, weekly and yearly price-limit estimates, and your own NDIA roster spreadsheet filled in
Plan budget planner
Will the plan last to the end? See when it runs out and what one change would do.
- You enter
- The funding, the plan dates and the supports being considered
- You get
- Whether it lasts, the weekly spend, and what changing one support does
Uses the published 2026-27 NDIS price limits. Results are planning estimates from what you enter — not provider quotes, plan balances or NDIS funding decisions.
Preparing an STA referral? Get the printable checklist →For Hospitals and Mental Health Teams
Careable supports safe, structured transitions from hospital or mental health settings into community living. We bring clinical governance awareness and a structured approach to discharge planning and post-admission support.
We are registered to implement behaviour support plans for participants with behaviours of concern.
Referrals are welcomed from discharge planners, social workers, allied health professionals and mental health clinicians.
Hospital to Home
Safe, structured transitions from hospital into community living — with a 5-step process and dedicated transition support.
Learn more →After Mental Health Admission
Structured post-admission support for people transitioning back to community life after a mental health admission.
Learn more →Make a referral now
Complete the form below or call us on 1300 332 433 (1300 DECIDE). Please include the participant's first name, the service type and a brief summary of needs. Do not include NDIS numbers in this public form.
Careable collects this to respond to your enquiry. See our privacy policy.
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If it doesn’t appear, call 1300 332 433 or email cx@careable.com.au.
If you have difficulty using this form, call 1300 332 433 or email cx@careable.com.au.
Who can refer
We welcome referrals from a wide range of professionals and individuals, including:
- Support coordinators
- Hospital discharge planners
- Social workers
- Allied health professionals
- Mental health clinicians
- GPs and community health teams
- Families and participants self-referring
What you can refer for
Supported Independent Living
Shared or individual living arrangements with support matched to the participant’s needs, funding and roster of care.
Learn more →Hospital to Home
Coordinated support for people transitioning from hospital back into the community with NDIS funding.
Learn more →Psychosocial Support
Support for people living with psychosocial disability, including recovery-oriented daily living assistance and community integration.
Learn more →In-home Support
Daily living assistance in your own home — personal care, household tasks, meal preparation and skills development.
Learn more →Community Access
Support to participate in community activities, social connections, and everyday life outside the home.
Learn more →Respite & Short-Term Accommodation
Short-term accommodation and respite care giving participants new experiences and carers a well-earned break.
Learn more →Community Nursing
Registered nursing care in your home or community setting — health assessments, medication management, wound care and clinical support.
Learn more →Support Coordination
Help understanding and using your NDIS plan, connecting with the right providers and building capacity to manage your own supports.
Learn more →Ready to refer?
Use our online form to refer a participant in minutes. Our team will review and follow up with you directly.