Introduction
The NDIS Quality Supports Program (QSP) is a new initiative by the NDIA to ensure every participant has access to high-quality, safe, and reliable support services. Launched in 2024, this program aims to set higher standards for NDIS service providers, particularly in Supported Independent Living (SIL) and Support Coordination.
If you are an NDIS participant, provider, or Support Coordinator, understanding how this program works can help you make the most of upcoming opportunities and ensure compliance with the latest NDIS quality and safety standards.
What is the NDIS Quality Supports Program?
The NDIS Quality Supports Program (QSP) was designed to:
✔️ Improve service quality for NDIS participants
✔️ Provide better access to SIL and Support Coordination services
✔️ Introduce pilot grant funding to encourage best-practice support
✔️ Ensure providers meet higher compliance standards
The program will introduce new benchmarks for NDIS-registered providers, focusing on better participant outcomes, workforce training, and operational efficiency.
Key Features of the Quality Supports Program
✅ Pilot Grant Funding for SIL & Support Coordination
As part of the QSP, the NDIA is funding pilot programs to help providers improve:
🔹 Supported Independent Living (SIL) services → Better housing options, improved participant outcomes
🔹 Support Coordination → More structured & transparent service delivery
These grants will help providers test new models of care, with the goal of rolling out best-practice approaches nationwide.
✅ Higher Compliance Standards for Providers
Under the QSP, NDIS providers must meet stricter regulatory requirements, including:
🔹 Proactive reporting on participant outcomes
🔹 Improved training standards for support workers
🔹 Regular audits to maintain compliance with the NDIS Quality & Safeguards Commission
✅ Participant-Centric Approach
The program emphasizes greater participant choice & control by:
🔹 Enhancing service transparency
🔹 Encouraging providers to tailor supports based on individual needs
🔹 Strengthening complaint-handling mechanisms to improve service quality
✅ Stronger Workforce Development Initiatives
To meet higher standards, the QSP focuses on:
🔹 Specialized training programs for NDIS support staff
🔹 Greater accountability for service providers
🔹 Improved technology & systems to streamline service delivery
How Careable Aligns with the NDIS Quality Supports Program
At Careable, we are committed to delivering high-quality NDIS services that align with the NDIS Quality Supports Program. We ensure:
✔️ Ethical, independent, and participant-focused Support Coordination – Learn more about our Support Coordination services
✔️ Excellence in SIL service delivery – Find out more about our SIL housing
✔️ Compliance with NDIS quality & safeguarding requirements – We provide transparent and accountable services
✔️ Continuous staff training & development – Ensuring all workers meet best-practice standards
By staying ahead of these changes, Careable helps NDIS participants receive better support, maximize funding, and achieve their goals.
Why This Matters for NDIS Participants & Providers
The Quality Supports Program is a game-changer for both NDIS participants and providers. It ensures:
✅ Better quality services for NDIS participants
✅ Increased funding opportunities for providers
✅ Higher accountability across the sector
✅ Stronger safeguards & compliance measures
For participants, this means improved access to high-quality supports and more transparency when choosing providers. For providers, it means meeting new compliance standards and having access to funding to enhance service quality.
Need High-Quality NDIS Support? Contact Careable Today!
Whether you need Support Coordination, SIL services, or guidance on NDIS funding, our team at Careable is here to help.
📞 Call us: 1300 DECIDE
📧 Email us: cx@careable.com.au
🌐 Visit us: Careable – NDIS Services
FAQs About the NDIS Quality Supports Program
What is the NDIS Quality Supports Program (QSP)?
The QSP is an NDIA initiative designed to improve NDIS service quality, with a focus on Supported Independent Living (SIL) and Support Coordination.
How does the Quality Supports Program affect NDIS participants?
Participants will receive better quality services, greater transparency, and stronger safeguards to ensure they get the support they need.
What is the role of Support Coordination under the QSP?
Support Coordinators will need to adhere to higher service standards, ensure participant-focused planning, and maintain full compliance with NDIS regulations.
How can NDIS providers access QSP funding?
The NDIA has launched pilot grant programs that SIL and Support Coordination providers can apply for to improve service delivery.
How does Careable support NDIS participants under the QSP?
Careable ensures NDIS compliance, personalized support services, and high-quality care under the new NDIS Quality Supports Program.
