Introduction

If you or a loved one lives with a permanent and significant disability, the National Disability Insurance Scheme (NDIS) may be the key to accessing long-term support. But applying for the NDIS can feel overwhelming—especially if you’re navigating it for the first time. Whether you’re based in the heart of Melbourne or the outer suburbs, this guide breaks down the NDIS application process into manageable steps. You’ll learn about eligibility, required documentation, tips for success, and how Careable helps Melbourne families every step of the way.

Step 1: Understand NDIS Eligibility

Before applying, it’s important to check if you or your family member meets the eligibility criteria:

• Be under 65 years of age when applying
• Be an Australian citizen, permanent resident, or Protected Special Category Visa holder
• Have a permanent and significant disability that substantially reduces your ability to participate in everyday activities
• Require ongoing support from the NDIS

Step 2: Gather Evidence of Your Disability

NDIS applications require strong documentation from medical professionals, therapists, or specialists. Good evidence includes:

• Diagnosis letters from specialists (e.g., neurologist, psychiatrist)
• Functional impact reports from occupational therapists, psychologists, or speech pathologists
• Any care plans or hospital discharge summaries

Make sure reports describe how your condition affects daily tasks like cooking, cleaning, personal hygiene, or social interaction.

Step 3: Submit an Access Request Form

You can request this form by calling the NDIS on 1800 800 110 or downloading it from the NDIS website. You’ll need to provide:

• Personal details and consent
• Information about your disability and its impact
• Details of medical or allied health professionals who support you

Once submitted, the NDIA will assess your request. This can take several weeks, so be sure your documentation is clear and complete to avoid delays.

Step 4: Participate in a Planning Meeting

If your Access Request is approved, you’ll be invited to a planning meeting—often via phone or in person. During this meeting, an NDIS planner or Local Area Coordinator (LAC) will ask about:

• Your goals and aspirations
• Your current supports (family, community, health)
• What you need help with and what support would make your life easier

It helps to come prepared with a list of goals, recent challenges, and examples of support that has worked (or hasn’t worked) for you in the past.

Step 5: Receive Your Plan

Once your planning meeting is complete, the NDIA will develop your plan based on the information provided. Your NDIS plan may include funding in areas like:

• Core Supports – help with daily tasks and participation
• Capacity Building – support to improve skills and independence
• Capital Supports – investments in assistive technology or home modifications

You’ll receive a copy of your plan and can access it through the myplace portal. If anything seems unclear or incorrect, you can request a plan reassessment.

Common Mistakes to Avoid

• Submitting incomplete evidence
• Using vague language about your support needs
• Not preparing goals ahead of the planning meeting
• Assuming all supports will be automatically included

It’s crucial to be clear, honest, and detailed about your challenges. Using phrases like “sometimes struggles” won’t demonstrate the full impact of a disability—be specific about the frequency and effect.

How Careable Supports Your Application

At Careable, we support participants before, during, and after their application process. Our team can:

• Connect you with allied health professionals for functional assessments
• Help you collect and organise your evidence
• Guide you through your Access Request Form
• Assist in preparing for your planning meeting

Our staff are trained in the latest NDIS guidelines and ensure every application highlights the full extent of your needs to increase your likelihood of success.

Real Participant Story: Leo’s Path to the NDIS

Leo, a 19-year-old with ADHD and anxiety, had been rejected from the NDIS once before. His mother approached Careable for support. Our team helped obtain a psychological assessment, gather school reports, and rewrite the application using clear, outcome-focused language. Leo’s new application was approved within six weeks, and he now receives support for social skills development and community participation.

What Happens After Approval?

Once you receive your plan, you can begin implementing supports. You can also choose how you want your plan managed:

• Self-managed
• NDIA-managed
• Plan-managed (with the help of a Plan Manager like Careable)

You’ll also be assigned a Local Area Coordinator (LAC) or Support Coordinator to help you connect with services and start using your funding effectively.

Conclusion

Applying for the NDIS is a major step toward receiving the support you deserve—but it doesn’t have to be intimidating. With the right preparation, evidence, and guidance, you can move through the process confidently. At Careable, we’ve helped hundreds of participants across Melbourne navigate the application process and start their NDIS journey on strong foundations.

Need help applying or preparing your next plan? Call Careable at 1300 DECIDE or email cx@careable.com.au for personalised support.